Privacy Policy for Individuals

Welcome to Veggie Vibe. We are committed to protecting the privacy of our users and safeguarding their personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Veggie Vibe application. By accessing or using the application, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information when you use the application:

  • Full name.
  • Mobile phone number.
  • Email address.
  • Delivery address.
  • Location information (with your permission) to facilitate delivery services.
  • Order history and purchase records.
  • Payment-related information required to process transactions (payment card details are not stored by the application when payments are processed through authorised payment service providers).
  • Device information, operating system, IP address, application version, and usage data to improve the application's performance and user experience.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your account.
  • Process orders, payments, and deliveries.
  • Communicate with you regarding your orders, updates, and promotional offers.
  • Personalise your shopping experience.
  • Improve the quality and functionality of our services.
  • Provide customer support and respond to enquiries.
  • Comply with applicable legal and regulatory requirements.

3. Data Protection

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. While we strive to maintain the highest security standards, no method of electronic storage or internet transmission is completely secure.

4. Sharing Your Information

Veggie Vibe does not sell, rent, or trade users' personal information.

Your information may be shared only when necessary with:

  • Delivery partners to complete order deliveries.
  • Payment service providers to process transactions securely.
  • Technology, hosting, and maintenance service providers.
  • Government or regulatory authorities where required by applicable laws or legal obligations.

Any information shared is limited to what is necessary for providing the requested services.

5. Location Information

The application may request access to your device's location to accurately identify your delivery address and improve delivery services. You may manage or disable location permissions through your device settings at any time.

6. Cookies & Similar Technologies

The application may use cookies and similar technologies to analyse usage, improve performance, remember user preferences, and enhance the overall user experience.

7. Data Retention

Your personal information will be retained for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Once no longer required, your information will be securely deleted or anonymised.

8. Your Rights

As a user, you have the right to:

  • Access your personal information.
  • Update or correct your personal data.
  • Request the deletion of your account, subject to applicable legal requirements.
  • Opt out of receiving marketing communications.
  • Contact Customer Support regarding any questions about your personal information.

9. Third-Party Services

The application may contain links to or integrate services provided by third parties. Veggie Vibe is not responsible for the privacy practices, security, or content of these external services. Users are encouraged to review their privacy policies before using them.

10. Children's Privacy

Veggie Vibe is not intended for children without appropriate parental or legal guardian supervision. We do not knowingly collect personal information from children in violation of applicable laws.

11. Changes to this Privacy Policy

Veggie Vibe reserves the right to update or modify this Privacy Policy at any time to reflect service improvements, legal requirements, or operational changes. Updated versions will be published within the application, and continued use of the application constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact the Veggie Vibe Customer Support Team through the communication channels available within the application.

13. Effective Date

This Privacy Policy becomes effective from the date it is published within the Veggie Vibe application and remains in effect until it is updated or replaced.